Radical is a powerful application suite of modules that are flexible and cost effective. Developed in South Africa, the solution is made up of a number of  components:

		Leading Solution Framework hosting a number of key business solutions
		A suite of ready-to-use adaptable applications
		Rich user interfaces to easily manage various vertical solutions
		A Business Process Management Solution
		A Business Rules Processor
		A powerful Rapid Application Development Framework

Radical has been successfully implemented in excess of 86 Southern African companies over the past nine years with hundreds of active users. Solutions range from end-to-end custom designed solutions to manage the entire back office operations to specific vertical solutions offered in a software as a service model. At the base of every development that has been undertaken lies the core Radical framework, developed over the last nine years and this forms the basis of every development that is delivered.

Other available components are:

Radical Framework Overview

The Radical Framework provides a feature rich array of modules and tools which enable us and our clients to create leading packaged solutions as indicated above:

One of the more popular ways of improving customer or employee relationships and thereby adding real value to those relationships is to create an auxiliary service for them in the form of a club, programme or loyalty scheme.  Through these mechanisms, large consumer organizations aim to market additional and often free or subsidised products and services to their existing customers; or large employers aim to offer additional benefits and incentives to their employees.  This also provides an opportunity to work with partners who in turn provide value-added offerings to the primary companies’ customers or employees.

However, to be really effective, such programmes need to be well administrated and, as large numbers of individuals and transactions are involved, automated by a computer system.

Radical Loyalty has a number of key modules which enable the same solution to cater for various audience requirements across multiple industry sectors, including retail, travel and tourism, employee groups, financial institutions, restaurants and many others.These include amongst others:

		Customer, Employee and Membership Management
		Programme and Product Management
		Benefit Partners and Offer Management
		Benefit Provider Portal providing outlets the ability to manage their own objectives
		Member Community Portal provides rich content to members as well as self service functions
		Benefit Usage and Redemption
		-	Tracking Points Earnings
		-	Points Redemption engine
		-	Calculation of points earned
		-	Calculation of employees tax
		Card Tracking and Settlement System
		-	Card Benefits
		-	Loyalty Cards
		-	Stored Value Cards
		-	Bundled Rewards Cards
		-	Treasury Management
		Customer Communication and Campaign Management
		Customer Service and Contact Centre Management

Radical Loyalty Packages

The Radical Loyalty generic solution has been built for various projects over the years using the same baseline package.

Innervation offers a comprehensive voucher and discount coupon offering, using its extensive retail integration skills, enablement platforms and voucher capabilities. This is especially focussed on the mobile distribution of vouchers and coupons via mobile portals, SMS, USSD and other mechanisms.

A voucher portal is provided to support retailers, suppliers, brand agencies and partners in the management of campaigns, distribution of vouchers and analytics.

Redemption, reconciliation and settlement is supported via the integrated VAS Platform, supporting all channels (retail POS, kiosk, websites etc.)

The Financial Services Administration system, is a bespoke financial services policy and claims administration platform designed specifically to manage and assist in the development of those volume and affinity insurance products and services one would associate in a retail or credit environment. In or Out sourced options are available for users.

Built on Web 2.0 and true OOP (object oriented programming), the development of the platform has always been set against a need to ensure the customer is provided with:

All application data transmitted to and from the customer browser is encrypted using the web server's built-in SSL (secure socket layer) encryption. This standard security feature ensures no one can see data as it passes over the public Internet or private intranet.

Guarded against identity theft. Inactive users are automatically logged-out, preventing others from hijacking a Web browser left open to your application.

Apply component-level security to any .NET control generated by Iron Speed Designer, including text boxes, dropdown lists and checkboxes. The component-level security mechanism sets the control’s ‘visible’ property, which can be set programmatically at run-time as well.

System repositories allow for complete analytical data review. Drill down across multi distributor / dealer / retailer / retailer outlet / region / campaign / scheme / product / client and back up again.

To ensure all Value Added Services (VAS) can be supported across all channels and in all retail environments, it is necessary to deploy VAS on multi-application secure terminals. INNERVATION provides such an offering which supports an extensive range VAS on a single VAS Terminal. This includes amongst others: