CONNECT

AND ENGAGE

CUSTOMER ENGAGEMENT

Customer engagement is about creating long-term deep emotional connections with your customers, that influence their behaviour. Highly engaged customers are inclined to buy more, promote more and be more loyal.

​Innervation offers a comprehensive range of customer engagement tools and technologies that enable retailers to use their sales and payment data to optimise the customer experience and to grow their revenue.

 

 
A GUIDE TO MODERN CUSTOMER ENGAGEMENT -
TOOLS FOR THE ERA OF INDIVIDUALISED CUSTOMER EXPERIENCES
 

GIFT CARDS AND VIRTUAL VOUCHERS

INCREASE

SALES

VIRTUAL

DISTRIBUTION

E-COMMERCE

BRAND

AWARENESS

REPEAT

BUSINESS

MERCHANT

WEB PORTAL

CORPORATE

PARTNERSHIPS

MULTIPLE

USE-CASES

Gifting, through the use of a physical Gift Card or Virtual Voucher, enables customers to purchase exactly what they desire from your physical store or website. Innervation’s Gifting Service provides merchants with an easy, simple and manageable tool to increase sales, that can be integrated across all customer facing channels, and removes the complexity out of offering a gift card or virtual voucher service. It is backed by our enhanced reconciliation service.

DID YOU

KNOW?

#1

Gift cards & virtual vouchers are the number 1 requested gift over the holidays

20%

People spend 20% more

with gift cards & virtual vouchers

KEEN TO DISCOVER MORE?
 

LOYALTY

LOYALTY

CONSULTING

SERVICE

CUSTOMER

DATABASE

MEMBER

TIERING AND

TAGGING

ADVANCED

RULES

ENGINE

MOBILE

APP

FRAUD

PREVENTION

AND MGT

LOYALTY

INSIGHTS

MERCHANT

AND CONSUMER

PORTAL

Loyalty is about understanding your customers, their buying behaviour and preferences. These insights can be used to engage, incentivise and reward them, and to ensure repeat business, increased basket size and value, new customer acquisition and customer retention. Innervation’s Loyalty Service can be integrated across all customer facing channels and provides merchants with all the tools needed to create and maintain a loyalty programme thereby ensuring that the customer is placed at the center of your business. It is backed by our powerful insights offering and an enhanced reconciliation service.

DID YOU

KNOW?

72%

of consumers will buy from a retailer with a loyalty programme over one without
 

69%

of consumers are more likely to participate in a loyalty scheme if a mobile app is available
 

LOYALTY APP
LOYALTY PORTAL
KEEN TO DISCOVER MORE?
 
ELECTRONIC RECEIPTING

SHOPPER MARKETING

INDIVIDUALISED

OFFERS

OPTIMISED

REWARDS

BIG DATA &

MACHINE LEARNING

INCREASED

MARKET SHARE

INCREASED

REVENUE

CUSTOMER

LOYALTY

ShopperLogiQ is a next-generation automated end-to-end platform that uses predictive analytics and big data to reward shoppers for guided shopping behaviour. This service can be used to augment an existing loyalty programme and shifts emphasis away from price discounting to rewarding shoppers.

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INSIGHTS

KNOW YOUR CUSTOMER
SHOPPER TRENDS
PRODUCT TRENDS
STORE TRENDS
 

E-RECEIPTING

UNDERSTAND YOUR CUSTOMER

CUSTOMISED

RECEIPTS

INSIGHTS

AND

ANALYTICS

DYNAMIC MARKETING CONTENT

MOBILE

APP

MERCHANT

PORTAL

ECO

FRIENDLY

MyReceipts is a digital receipting solution that integrates directly into the merchant channel (POS & Web) and stores an electronic version of the receipt which the customer can access via SMS, email, MyReceipts portal or App.

 

MyReceipts is an engagement platform that maximises the digital engagement opportunity by gaining customers interest through dynamic, individualised marketing content on each receipt, that increases customer retention, builds brand loyalty and improves returning customer numbers.

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TECHNICAL SUPPORT

SALES 

CONTACT US

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+ 27 11 064 4600 | 0861 111 665

© Innervation Pan African Payments (Pty) Ltd